The organization is a technology-enabled global provider of business services spread across 40 countries. They offer solution in the areas of customer-centric experience, revenue generation, and service optimization. The company provides domain expertise, engagement capabilities and business solutions to help organizations improve their business outcomes. Currently, they provide services to clients in ten industry verticals, some of which include automotive, banking and financial services, healthcare, media and communications, and energy and public-sector.
The client wanted to scale up their operations and also ensure that they were ready to handle complex business scenarios. Simultaneously, they needed a payroll module to be able to handle the statutory requirements and process the payroll within the defined time, with 100% accuracy. They wanted to overcome challenges such as:
Ramco offered payroll as a platform, covering 56,000+ employees of the company. Components such as AOD/ ROD module, Customized One-Time Tax calculation, Inter-OU Transfer module, and Bulk Payslip generation were designed for the BPO-specific requirements of the organization