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Leading business service provider reaffirms its trust in Ramco

Leading business service provider reaffirms its trust in Ramco

The organization is a technology-enabled global provider of business services spread across 40 countries. They offer solution in the areas of customer-centric experience, revenue generation, and service optimization. The company provides domain expertise, engagement capabilities and business solutions to help organizations improve their business outcomes. Currently, they provide services to clients in ten industry verticals, some of which include automotive, banking and financial services, healthcare, media and communications, and energy and public-sector.

Key Business Challenges

The client wanted to scale up their operations and also ensure that they were ready to handle complex business scenarios. Simultaneously, they needed a payroll module to be able to handle the statutory requirements and process the payroll within the defined time, with 100% accuracy. They wanted to overcome challenges such as:

  • Frequent changes in Leave, Time and Compensation for which the team would have already fixed the data to process payroll
  • Lack of customization options specific to the requirements of the company, such as OT, Arrear handling process
  • No blackout window for the customer to freeze payroll input data with Workday as a global system
  • Historical data migration

Solution Offered

Ramco offered payroll as a platform, covering 56,000+ employees of the company. Components such as AOD/ ROD module, Customized One-Time Tax calculation, Inter-OU Transfer module, and Bulk Payslip generation were designed for the BPO-specific requirements of the organization

  • Payroll
  • Leave
  • Time
  • ESS & MSS
  • Clearances
  • Bank & Loan
  • Investment Declarations

Business benefits achieved

  • Payroll is processed for 56,000+ employees in approximately 8 hours
  • Seamless experience for employees who use a single application for Leave/ Attendance and Payroll related Inputs (Investment Declaration/ Proofs) & Outputs (Salary Slips/ Form-16 etc.)
  • Anywhere and anytime access to Ramco Application, for the organization’s employees
  • Huge savings on application maintenance as the company replaced Peoplesoft and ADP with Ramco’s solution
  • Easy application maintenance due to single-vendor interaction